There are specific nuances demonstrated by our Customer Service colleagues that differentiate Greif over our competition. Yet we very rarely hear about them! The #BeLegendary campaign has been launched to help us do that and bring these stories to the forefront where we can continue to engage with our colleagues and learn from each other’s best practices.
We are excited to spotlight Katie Bennett and her Midwest Customer Service team! They have come together in a combined video message to share the Customer Service Excellence skills they employ to elevate the customer experience and keep valued customers loyal to Greif:
- Katie Bennett – Leave no stone unturned
- Cheryl Corken – Keep communications open about orders, delivery dates, and pricing
- Kathy Brown – Being responsive to the customer’s request
- Sabrina Pothast – Empathetically listen and resolve a customer’s concern
- Anna Mancera – Demonstrate patience and a positive attitude in challenging situations
- Katelyn Popovich – Prioritize every order with the same level of attention and care
- Tara Bradford – Act with a sense of urgency
Amanda Phillips – Follow up with all parties
Katie expressed, “This recognition of my team is truly inspiring. In just a year, we have built a foundation based on collaboration, mutual respect, and a shared commitment to implementing best practices that uphold exceptional customer service. When a team trusts its leader, and that trust is reciprocated, it creates energy that drives success.
What truly distinguishes my team is their genuine care for our customers. They go beyond simply resolving issues—they build trust, foster loyalty, drive communication timely, and leave lasting positive impressions. Their teamwork, adaptability, and dedication to the extra mile set them apart and make all the difference. I get goosebumps each time I talk about this team. Kathy Brown said when we, as a team, found out about this recognition, “Let this be a lesson in still chasing dreams. Keep pushing, your breakthrough will come, so stay prepared.”
Thanks to our colleagues for demonstrating what #BeLegendary means!
