Greif’s talent attraction, development and retention programs are administered by our Global Talent Center in line with our Global Talent Management Strategy and philosophy and are ultimately overseen by our Executive Vice President, Chief Human Resources Officer. The strategy and philosophy set our global standards for performance management, training and development activities, recruitment and career planning. Our Global Talent Center provides a consistent, centralized approach to talent management for each region to apply to their local needs and executes programs in collaboration with our HR Business Partners and regional representatives who implement programs in accordance with country-specific laws and regulations and serve as an extension of the talent management team. We have a dedicated team of 69 engagement champions – highly engaged colleagues who demonstrate strong leadership capabilities and work to support engagement in their teams and business units. The engagement champions have completed two formal training courses and participate in monthly sessions to better equip them to drive engagement globally.

In 2020, we began to implement additional talent modules of our Human Capital Management system, Workday, to build a more consistent talent attraction, development and retention system. This platform enables us to collect more detailed talent attraction metrics, provides additional insight to opportunities globally and allows us to communicate to colleagues and candidates that Greif is an employer of choice. We rolled out the Workday Recruiter module providing a unified applicant-tracking platform in the United States and Canada. Our applicant-tracking platform allows us to understand our candidate pool and to ensure we are attracting a diverse pool of applicants. In 2021, we continued to implement this module globally as well as expand our use of Workday. We also started to pilot Workday’s Value, Inclusion, Belonging, and Equity tool, VIBE. Through VIBE we will gather and track key diversity metrics throughout the talent lifecycle and benchmark our performance against other Workday clients. In 2022, we will expand our use of VIBE by integrating the data into our workforce scorecard.

Training and development are integral aspects of our development strategies. In 2021, we launched Greif University and offered more than 100 strategic learning topics such as the Greif Business System, compliance and leadership development. Through Greif University, we continued our Know and Grow with Greif program, a global offering of monthly instructor-led presentations. Greif University, in addition to our current LMS (Skillport), tracks required training to ensure compliance with internal policies and relevant regulatory requirements. We supplement our global training with regional programs that address relevant needs. Greif University enables us to better integrate compliance and code of conduct training and ease access to relevant and engaging learning for our colleagues. We currently offer 58 courses with 247 learning modules available on Greif University and 350 courses through Skillport. Since the implementation of Greif University, we have seen an increase in learning material utilization and higher training completion rates. In 2021, over 3,000 Greif colleagues accessed Greif University.

This year we offered three leadership trainings focused on inclusive leadership, safety leadership, and values-driven leadership, completed by 565 participants with an average of 8.6 hours spent on leadership training per participant. In 2022, we will continue to offer inclusive leadership and safety leadership trainings in conjunction with our new Leadership Development program. This year, we conducted internal stakeholder interviews and engagements to help develop the new leadership training, which will debut early next year.

Greif uses performance management as a platform to communicate colleague performance expectations, maintain ongoing performance dialogue, and conduct annual performance appraisals. We enable the assessment and development of our colleagues’ knowledge, attitudes, skills and behaviors through competency frameworks. All professional, clerical and administrative colleagues — approximately 19.7 percent of Greif’s workforce —participate in an annual Performance Development Review. The process consists of a self- and manager-evaluation of their performance against job-specific competencies. In 2021, 87% percent of eligible colleagues completed Performance Development Reviews. As part of our global talent management processes, we encourage leaders to conduct quarterly check-ins and focus on Individual Development Plans (IDPs) to support opportunities for colleagues to learn and develop.

Our Talent Review process informs our succession planning, which is on a standard global cadence for director-level and above roles, ensuring we have an appropriate talent pipeline to enable our future success. Our succession planning process was developed to create more touch points with our colleagues, improve the diversity of our talent pipeline and identify development needs for high potential colleagues. The process is supported by an annual talent calibration session with our Executive Leadership Team and Board review of our succession plans. In 2021, we began automating our talent review and succession planning process through our Workday system across all global business units. This process allows us to assess our talent through 9 Box Reviews and capture succession beyond the director level, leading to a better understanding of our talent pipeline and the composition of our future workforce.

Greif completed the global roll out of its onboarding program for professional colleagues that features 30-, 60-, and 90-day touchpoints in 2020. The program includes a Manager Guide, New Hire Guides and leverages our Workday Onboarding module to streamline the onboarding process. In 2021, we translated the Manager Guide, New Hire Guides and related materials into six additional languages for global utilization.

We continued to grow our internship program in 2021. Since the program’s launch in 2018, we have hired 110 interns, including 13 in 2021. The eight- to twelve-week program includes development opportunities, networking opportunities and collaboration efforts. Internship opportunities are available in both our corporate and manufacturing facilities and focus on providing opportunities to participate in cross-functional projects and observe how we operate and make business decisions. As we continue to expand this program globally, we are working with local universities to identify talented candidates. We capitalized on learnings from the internship program to improve the onboarding processes for newly hired colleagues while many employees continue to work remotely. Please see our Carrières page pour les opportunités de stage actuelles.

As Greif adopted new ways to work amid the COVID-19 pandemic, we focused on providing the appropriate training and development to ensure our colleagues had the necessary support and resources to work remotely and maintain business continuity. We leveraged the virtual work environment to connect colleagues globally through town halls, plant tours and other virtual events. With more virtual events and opportunities to interact across regions, we observed increased colleague engagement.

In 2021, we continued our company-wide internal colleague engagement survey using the Gallup Q12 survey. We conducted the survey in multiple languages for our global workforce and achieved a 91 percent response rate. With a continued increase in our engagement score, we reached the 90^ème centile parmi la base de données mondiale de Gallup sur la fabrication. Dans le cadre de nos rapports à la direction générale, nous avons démontré le lien entre les améliorations de l'engagement des collègues et une meilleure performance dans des mesures commerciales clés, notamment la sécurité, le service client, les mesures financières et le capital humain. Sur la base des résultats d'enquêtes locales, la plateforme Gallup fournit aux gestionnaires des ressources d'apprentissage ciblées pour accroître l'engagement des collègues. Ces ressources aident à informer et à responsabiliser nos dirigeants locaux lorsqu'ils élaborent des plans d'action pour stimuler l'engagement des collègues. En 2020, les dirigeants locaux ont soumis plus de 1 700 plans d'action.

In order to stay competitive and to show our commitment to our colleagues, we continually evaluate our benefits and associated policies. In 2021, we updated our benefits plan so that colleagues in North America have access to all their benefits immediately upon hire and increased minimum wage across the United States. We also updated our rehire and restoration policy as well as our relationships at work policy to remain competitive. We also aligned our policies so that legacy Caraustar is now operating under Greif policies. While eligibility for polices varies by regions and countries, Greif’s benefits include: